Privacy policy  6 April 2024

Moinox

https://moinox.com/faqs

We have updated our Privacy Policy shown below. These updates do not apply if you reside in the European Economic Area (EEA), Switzerland or the United Kingdom. If you reside in any of these areas, this version of our Privacy Policy applies to you.

At Moinox, LLC (together with our affiliates, ""Moinix Elements, Moinox Ai, Moinox Studio, Moinox Sites, Moinix Plus+ and (the “Sites”)” brands, and other Moinox trademarks", "we", "us", "our" or "we") respect your privacy and are committed to ensuring the security of any information we collect from or about you. This Privacy Policy describes our practices regarding the Personal Information we collect from or about you. when you use our website, our applications and our services (collectively, the “Services”).

This Privacy Policy is not applicable to the content that we process on behalf of the clients of our commercial offers, such as our API. Our use of such data is governed by the contracts entered into with our clients, which cover access and use of such offers.

For information about how we collect and use training data to develop our language models that power Moinox Ai and other Services, as well as the options available to you regarding that data, please see this help center article ( opens in a new window).

1. Personal Information we collect
We collect Personal Information relating to you (the "Personal Information") as described below:

Personal Information Provided by You: We collect Personal Information if you create an account to use our Services or contact us, as described below:

Account Information: When you create an account with us, we collect data related to that account, including your name, contact information, account credentials, payment card details, and transaction history (collectively, the "Account information").

User Content: When you use our Services, we collect Personal Information including the input you enter, the files you upload or the feedback you provide to our Services (the “Content”).

Communication Information: If you contact us, we collect your name, your contact information, and the content of the messages you send us (the “Communication Information”).

Social Network Information: We have pages on social networks such as Instagram, Facebook, Medium, Twitter, YouTube and LinkedIn. When you interact with our social media pages, we will collect Personal Information that you choose to provide to us, such as your contact information (collectively, “Social Information”). Additionally, the companies that host our social media pages may provide us with aggregate information and analytical data about our social media activity.

Other Information You Provide to Us: We collect other information that you may provide to us, such as when you participate in our events or surveys or to determine your identity (collectively, “Other Information You Provide to Us”).

Personal Information We Automatically Receive from Your Use of the Services: When you visit, use or interact with the Services, we receive the following data from your visit, use or interaction (“Technical Information”):

Log Data: Data that your browser or device automatically sends when you use our Services. Log Data includes your IP address, browser type and settings, the date and time of your request, and how you interact with our Services.

Usage Data: We may automatically collect data about your use of the Services, such as the types of content you view or interact with, the features you use and the actions you take, as well as your time zone, your country, the dates and times of access, the user agent and its version, the type of computer or mobile device and the connection of your computer.

Your Device Information: Your Device Information includes the device name, operating system, device identifiers, and the browser used. The data collected may depend on the type of device used and its settings.

 

Cookies: We use cookies to operate and manage our Services and improve your experience. A "cookie" is a piece of information that a website you visit sends to your browser. You can set your browser to accept all cookies, to reject them, or to notify you each time a cookie is proposed to be used, so that you can decide each time whether to accept it or not. However, rejecting a cookie may, in some cases, prevent you from using a website or certain areas or functions of it, or adversely affect its display or operation. For more information about cookies, visit All about Cookies(opens in a new window).

Analytics Data: We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and improve your experience when using the Services.

2. How we use Personal Information
We may use Personal Information for the following purposes:

Provide manage, maintain and/or analyze the Services;

Improve our Services and carry out research activities;

Communicate with you, including sending you information or communications related to our Services and events;

Develop new programs and services;

Prevent fraud, criminal activity or misuse of our Services, and protect the security of our IT systems, architecture and networks;

To make commercial transfers; and

To comply with legal obligations, judicial processes and to protect our rights, our privacy, our security, our property and/or those of our affiliated entities, you or other third parties.

Aggregated or Dissociated Information. We may aggregate or disaggregate Personal Information so that it can no longer be used to identify you, and we use such data to analyze the effectiveness of our Services, improve and add features to our Services, conduct research activities, and for other similar purposes. Additionally, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated data such as general user statistics with third parties, publish such aggregated information or make such aggregated information available to the general public. . We collect such data through the Services through the use of cookies and by other means described in this Privacy Policy. We will retain and use disassociated data in an anonymous or disassociated form and will not attempt to reverse such dissociation unless required by law.

As noted above, we use the Content you provide to us to improve our Services, for example to train the models that power our Services. Please read our instructions(opens in a new window) on how you can opt out of us using your Content to train our models.

3. Disclosure of Personal Information
In certain circumstances we may provide your Personal Information to third parties without informing you in advance, unless required by law:

Service Providers: To help us meet our business needs and develop certain services and functions, we may provide Personal Information to suppliers, including hosting service providers, customer service providers, cloud service providers, service providers. email communication software, web analytics service providers and other IT service providers, among others. Following our instructions, such providers will access, process or retain Personal Information solely in compliance with their obligations to us.

Business Transfer: In the event that we are part of a strategic operation, a reorganization, a bankruptcy proceeding, a suspension of payments or the transition of our services to another provider (collectively, the “Operation”), your Personal Information and Other information may be disclosed in the audit process with counterparties and third parties collaborating in the Transaction and transmitted to a successor or affiliate entity within the framework of said Transaction together with other assets.

Legal Requirements: We may share your Personal Information, including information about your interaction with our Services, with government authorities, industry counterparts or other third parties: (i) if we are required to do so by applicable law or if we believe in good faith that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that a

 

Affiliated Entities: We may communicate Personal Information to our affiliated entities, that is, any entity that controls, is controlled by or is under common control with "Moinix Elements, Moinox Ai, Moinox Studio, Moinox Sites, Moinix Plus+ and (the “Sites”)” brands, and other Moinox trademarks. Our affiliated entities may use the Personal Information we share in accordance with this Privacy Policy.

Enterprise Account Administrators: When you create a Moinox Ai Enterprise account or a professional or business account, the administrators of that account can access your "Moinix Elements, Moinox Ai, Moinox Studio, Moinox Sites, Moinix Plus+ and (the “Sites”)” brands, and other Moinox trademarks and control it. Additionally, if you create an account using an email address belonging to your employer or another organization, we may communicate the fact that you have a “Moinox Ai” account and certain account information, such as your email address, with your employer or organization to, for example, allow you to be added to your business account.

Other Users and Third Parties with whom you Share Information: Certain features allow you to display or share information with other users or third parties. For example, you can share Moinox Ai conversations with other users through shared links or send information to third-party applications using custom actions for GPT. Make sure you can trust any user or third party with whom you share information.

4. Your rights
Depending on your location, individuals may have certain legal rights regarding their Personal Information. For example, you may have the right to:

The right to access your Personal Information and obtain information about how its processing is carried out.

The right to delete your Personal Information from our records.

The right to rectify or update your Personal Information.

The right to request the portability of your Personal Information to third parties (right to portability of your data).

The right to limit the processing of your Personal Information.

The right to withdraw your consent: when your consent constitutes the legal basis for processing your Personal Information at any time.

Object to the processing of your Personal Information.

The right to lodge a complaint with the local data protection authority).

You may exercise some of these rights through your "Moinox Ai” account. If you are unable to exercise your rights through your account, please send your request to privacy."Moinox Ai” .com(opens in a new window) or dsar @moinox.com.

A note on accuracy: Services like Moinox Ai generate results by reading a user's request and, in response, predicting the words that are most likely to appear next. In some cases, these words may not be the most factually accurate. For this reason, you should not assume that the results generated by our models are accurate. If you notice that Moinox Ai results contain factually inaccurate information about you and you would like us to correct the inaccuracy, you may submit a correction request to www.moinox.com(opens in a new window) or support@moinox.com. Given the technical complexity of the operation of our models, it may be impossible for us to correct inaccuracy in all cases. If this happens, you can ask us to remove your Personal Information from the Moinox Ai result by filling out this form(opens in a new window).

For information on how to exercise your rights regarding the data we have collected over the Internet to train our models, please see this notice(opens in a new window).

5. Additional information for US states
The following table provides additional information about the categories of personal data we collect and how we disclose that information. You can learn more about the Personal Information we collect in "Personal Information we collect" above, about how we use Personal Information in "How we use Personal Information" above, and about how we retain Personal Information in "Security and retention periods." retention" below.

Personal Information Category

Disclosure of Personal Information

Identifiers, such as your name, contact details, IP address and other device identifiers

We may disclose this information to our affiliates, vendors and service providers to process it in accordance with our instructions; to authorities and other third parties for the legal reasons described above; to the parties involved in Transactions; to corporate administrators of enterprise or team accounts; and to other users and third parties with whom you choose to share it.

Business information, such as your transaction history.

We may disclose this information to our affiliates, vendors and service providers to process it in accordance with our instructions; to authorities and other third parties for the legal reasons described above; to the parties involved in Transactions; and to corporate administrators of enterprise or team accounts.

Network Activity Information, such as Content and how you interact with our Services

We may disclose this information to our affiliates, vendors and service providers to process it in accordance with our instructions; to authorities and other third parties for the legal reasons described above; to the parties involved in Transactions; and to other users and third parties with whom you choose to share it.

Geolocation Data

We may disclose this information to our affiliates, vendors and service providers to process it in accordance with our instructions; to authorities and other third parties for the legal reasons described above; and to the parties involved in the Transactions

Your account login credentials and payment card information (Sensitive Personal Information)

We disclose this information to our affiliates, vendors and service providers, law enforcement authorities, and parties involved in Transactions.

To the extent provided by local law and subject to applicable exceptions, individuals may have the following privacy rights in relation to their Personal Information:

The right to know information about the processing of your Personal Information, including the specific pieces of Personal Information that we have collected from you;

Right to request deletion of your Personal Information;

Right to rectify your Personal Information.

The right not to be discriminated against in relation to the exercise of any of your privacy rights.

We do not "sell" personal data or "share" personal data for the purposes of cross-context, behavioral advertising (as these terms are defined in applicable local laws). We also do not process sensitive Personal Information in order to infer characteristics about a consumer.

Exercise of your rights. To the extent applicable, in accordance with local law, you may exercise the privacy rights described in this section by submitting a request through privacy."Moinox Ai” .com or support@moinox.com.

Check. In order to protect your Personal Information from unauthorized access, changes or deletion, we may ask you to verify your credentials before you can submit a request to know, correct or delete Personal Information. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide us with additional Personal Information and proof of residency for verification. If we cannot verify your identity, we will not be able to fulfill your request.

Authorized agents. You may also submit a rights request through an authorized agent. If you do so, the agent will be required to provide signed written permission to act on your behalf and may also be asked to independently verify your identity and provide us with proof of your residency. Authorized agent requests can be sent to support@moinox.com.

Resources. Depending on your place of residence, you may have the right to appeal a decision we make in relation to requests to exercise your rights under applicable local law. To appeal a decision, send your request to support@moinox.com.

 

6. Minors
Our Service is not directed to children under 13 years of age. "Moinox Ai” does not knowingly collect Personal Information from children under 13 years of age. If you have reason to believe that a child under 13 years of age has provided Personal Information to “Moinox Ai” through the Service, please email us at legal@moinox.com . We will investigate any notification and, if appropriate, delete Personal Information from our systems. If you are 13 years old or older, but under 18 years old, you must obtain permission from your parent or guardian to use our Services.

7. Links to other websites
The Service may contain links to other websites not operated or controlled by "Moinox Ai", including social networking services ("Third Party Sites"). The information you share with Third Party Sites will be governed by their privacy policies and terms. of the Third Party Sites and not by this Privacy Policy. The provision of these links does not imply that we endorse or have reviewed these sites. Please contact the third party sites directly for information about their practices and policies. privacy.

8. Security and conservation periods
We apply commercially reasonable technical, administrative and organizational measures to protect Personal Information, both online and offline, against loss, misuse and unauthorized access, disclosure, alteration or destruction. . However, no Internet or email transmission is completely secure or error-free. In particular, email sent to or from us may not be secure. Therefore, you should take particular care when deciding what information you send to us through the Service or by email. Additionally, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third party websites.

We will retain your Personal Information only for as long as necessary to provide you with our Service, or for other legitimate business purposes, such as dispute resolution, security and safety reasons, or compliance with our legal obligations. How long we retain your personal data will depend on a number of factors, such as the amount, nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purpose of our processing of the information and any legal requirements.

9. International users
By using our Service, you acknowledge and agree that your Personal Information will be processed and maintained in our facilities and servers in the United States and may be communicated to our suppliers and our affiliated entities in other jurisdictions.

Legal bases of treatment. Our legal bases for processing your Personal Information include:

Compliance with the obligations derived from the contract entered into with you when we provide and maintain our Services. When we process Account Information, Content and Technical Information solely to provide you with our Services, this information is necessary to provide you with our Services. If you do not provide this information, we may not be able to provide you with our Services.

Our legitimate interests in order to protect our Services from abuse, fraud or security risks, or to develop, improve or promote our Services, including when we train our models. This may include processing Account Information, Content, Social Information and Technical Information. Please read our instructions on how you can request that we not use your information to train our models.

Your consent when we ask for your consent to process your Personal Information, for a specific purpose that we communicate to you. You have the right to withdraw your consent at any time.

Compliance with our legal obligations when we use your Personal Information to comply with applicable laws or when protecting our rights, safety and property or those of our affiliates, users or third parties.

Data transfers. Where necessary, we will use appropriate security measures to transfer Personal Information outside of certain countries. We will only transfer personal data in accordance with a legally valid transfer mechanism.

Data protection officer. You can contact our data protection officer at privacy@moinox.com on matters relating to the processing of Personal Information.

10. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. When we do so, we will post an updated version on this page, unless other notification is required by applicable law.

11. How to contact us
Please contact our support service(opens in a new window) if you have any questions or concerns that are not answered in this Privacy Policy.

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